Returns
Returns and exchanges are accepted on all unworn, undamaged items within 30 days after receiving your order. In order to help yourself and us, please follow the guidelines below.
I want a different size, color or style
- Find the return form enclosed with your order. Can’t find it? Download here
- Fill in the return code and style, color and size you wish to receive.
- Send the item with the form, well packed and with appropriate insurance to:
Teym
Iepenplein 17-sous
1091JN
Amsterdam
The Netherlands - We’ll ship the new item to you right when we receive yours
I want a refund
- Find the return form enclosed with your order. Can’t find it? Download here.
- Fill in the return code.
- Send the item with the form, well packed and with appropriate insurance to:
Teym
Iepenplein 17-sous
1091JN
Amsterdam
The Netherlands - Your refund will be made within 30 days from the date of returning the package, to the payment card used for the purchase.
Return policy
Return within 30 days
Returns are accepted on all unworn, undamaged items within 30 days after receiving your order.
Return conditions
Returned items must be unwashed, unworn, with original tags attached, its original packaging and free from any odours or pet hairs. A quick try-on is accepted, a long bike ride through the rain makes us less happy. Try to fold the items as neat as possible – avoid cramming them up as we would like to pass it on to someone else nicely.
Shipping costs
You are responsible for the costs to return your item. We recommend purchasing delivery confirmation, tracking and appropriate insurance. In the event that you choose to forgo secured tracking, Teym can not be made responsible for the package being lost or otherwise not received.
Return in store
It’s also possible to return your order in our store. Please visit our store within 30 days from the delivery date of your parcel. Please check our opening hours or schedule an appointment via customercare@teym.eu.