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Who is Teym?

Read more about us in the section our story on this website.

Where is Teym located?

Teyms studio is located at Iepenplein 17 sous, 1091JN Amsterdam, The Netherlands.

Where can I find the latest information on Teym?

All Teym updates are published on our website: www.teym.eu. Alternatively, you can sign up for our mailing list and receive regular updates about our activities directly in your inbox. You can also stay up to date by following us on Instagram and Facebook.

How do I sign up for Teym’s newsletter?

You can register on our website by entering your email address into the newsletter sign up form which is in the footer of every page. This will ensure that you will receive updates on all Teym related news.

Do you offer sales, discounts or promotions?

As part of our business model, Teym does not offer any promotions or sales on any of our products. As we do not let you pay for the expensive middlemen and marketeers, we are able to produce top-notch products that sell for far less than traditional luxury brands. Teym avoids these excessive markups by selling directly to you whilst maintaining a high level of service and the quality you might expect from the top of the line labels.
In the case that we discontinue an item, we might announce a promotion on the item in question. In this case, you will be notified through our newsletter.

I am trying to access your website but there is a problem. Can you help?

We know how frustrating it can be if you cant access a website properly.
Please make sure:
That your browser is up to date.
That you clear your cookies (this may be done through your internet options)
If it’s still not working, please contact us by sending an email to customercare@teym.eu.

Does Teym keep my information secure?

Your privacy is very important to us. For this reason Teym stores as little of your information as possible. We do not store your credit card details anywhere; your payment passes directly and securely through Teym to our service provider. We only work with reliable software partners and take all possible steps to provide you completely safe access to our services.

I still have some more questions

Thats okay. Check out our Products, Order, Delivery, Returns & Exchanges and Payment sections. If you cant find what youre looking for, please dont hesitate to send an email to customercare@teym.eu. For career related inquiries, please contact us by sending an email to customercare@teym.eu. For press and media related queries, our offices may be contacted via customercare@teym.eu.

Where are Teym’s products made?

All of our products are designed in Amsterdam and manufactured in Europe. Most of our materials come from Italy, France or Spain. We only work with reputable suppliers that strictly adhere to all the rules set out for the textile industry.

Where can I find your products?

Our entire collection can be found exclusively on this website and in our shop located at Iepenplein 17 sous, 1091JN Amsterdam, the Netherlands.

The product I have seen is out of stock. Will you be restocking it?

All of Teyms products are modern day classics and will usually come back in stock after a short while. To be kept informed when your product will be available for you again, please send an email to customercare@teym.eu.

What does water-resistant, wind resistant and ventilating actually mean?

Water/wind-resistant specifies that the garment will keep you dry during brief, light showers but not during extremely heavy storms. Ventilating means that the garment can adapt to diverse weather conditions without loosing any of your precious warmth or cold.

How do I find out more about the product I want to buy?

All basic information on our products is shown on the product page. If you have additional questions relating to the fit and materials, or you would like specific measurements, please email customercare@teym.eu.

How do I find the right size?

We spent hours researching so we can offer you the perfect shape and fit for each of our products. Please see the size and fit section on each product page, or consult our size chart


Can I change or cancel my order?

Unfortunately not on the website itself. If you wish to change or cancel your order, please contact us at customercare@teym.eu. We will do our utmost to assist you in the best way possible.

Can I check the status of my order?

As soon as your order is shipped, you will receive an email from us with shipping information. To reduce emission we ship our parcels 2 times a week, this makes our processing time 2-5 business days. You will be notified once your order has been shipped. Shipments within the Netherlands usually take 1 day to arrive, international shipping 3-5 business days.

I didn't receive a confirmation email, what do I do?

You will always need a confirmation email, please first check your junk mail and spam folder or contact us at customercare@teym.eu. We will do our very best to assist you.

What happens if an item I have ordered is actually unavailable?

Unfortunately, if an item is low on stock we cannot always guarantee its availability. If it appears that a product you ordered has become unavailable or delayed, we will instantly notify you by email or telephone. If you have already paid for the item, you will receive a full refund.

When can I expect my order to arrive?

To reduce emission we ship our parcels 2 times a week, this makes our processing time 2-5 business days. You will be notified once your order has been shipped. Shipments within the Netherlands usually take 1 day to arrive, international shipping 3-5 business days. Please note that deliveries to rural addresses may result in longer delivery times.

The Netherlands 1-2 business days after shipping
All other countries 2-9 business days after shipping

What are the shipping costs?

Order below 75€ - €4,-
Order above 75€ - Free shipping

Belgium and Germany:
All orders - €5,-

Rest of Europe:
All orders - €10,-

United States:
All orders - €20,-

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with a Track & Trace code in order to keep track of your new products.

What might cause my order to be delayed?

This could be because of the information you provided (billing address and/or shipping address), payment control or internal business processes. If you do not receive an email from us within 3 days of placing your order, please first check your junk mail and spam folder, if you have received no email from us then contact us at customercare@teym.eu.

How will my order be shipped?

We always ship your items double packed, your garment will first be packed in plastic and paper and then placed in a cardboard box. We value our products highly and do our best to make sure it gets to you in the way we feel it is perfect for you.

What should I do if my products are damaged, or if I didn't receive what I ordered?

Please contact Teyms customer care at customercare@teym.eu before returning the item, so we can give you instructions on how to proceed.

What should I do if I do not receive my order?

If you haven’t received your package within 7 days and no delivery note has been left for you, track your package online to see its current location. You can always contact customercare@teym.eu for assistance.

Which countries do you ship to?

We ship to countries within the European Union including France, Monaco, Greece, Bulgaria, Cyprus (EU), Romania, Germany, Belgium, Italy, Luxembourg, the Netherlands, the United Kingdom, Malta, Denmark, Ireland, the Czech Republic, Austria, Spain, Finland, Hungary, Poland, Portugal, Sweden, Slovenia, Estonia, Latvia, Lithuania, Slovak Republic, Croatia. We also ship to the United States of America.

Please note that we do not deliver to the outermost regions of the EU (i.e. Guyana, Guadeloupe, Saint-Martin, Martinique, Reunion, Canaries, Acores and Madera).

Do I need to pay taxes?

All countries within the European Union are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. This is unfortunately not the case for Switzerland.

Is my package insured?

Yes, Teym insures each package for the transit period. It is ensured right up to the moment when it reaches you.

I actually live in Amsterdam. Can I just pick up my order at Teym?

Yes, please call our store and we will schedule a moment for you to collect your items. You can do this via email at customercare@teym.eu.

What about returns and exchanges?

In order to streamline the returns and exchange process, we have a special page for you with all the information you need.

Can I return my product?

If you’ve purchased your item on teym.eu or in a Teym store you can return your product within 14 days from the delivery date. Please fill in the return form enclosed with your order and send your parcel back to our warehouse: Teym, Iepenplein 17-sous, 1091JN, Amsterdam, The Netherlands.

What are the conditions for returning a product?

Returned items must be unwashed, unworn, with original tags attached, its original packaging and free from any odours or pet hairs.

Can I exchange my product?

Of course. Please fill in the return form enclosed with your order stating which item(s) you wish to exchange for the correct size, colour or product and send your parcel back to our warehouse. Once your returned item reaches our warehouse, we will ship the replacing item within 5 business days.

Will I be charged shipping for returning my product?

Yes, you are responsible for return shipping. We recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, Teym can not be made responsible for the package being lost or otherwise not received.

Can I return or exchange my items at the Teym store?

Yes, you can. Please visit our store within 14 days from the delivery date of your parcel. Please send an email to customercare@teym.eu and we will schedule an appointment..

How will I be reimbursed?

Your refund will be made within 30 days from the date of returning the package, to the payment card used for the purchase.

What forms of payment do you accept?

We currently accept Credit Card, PayPal, Klarna, SOFORT banking, and iDeal (for Dutch bank accounts) for all orders.